Why choose us

2018 Best Customer Service WA Winners

Whether you are a first home buyer or a seasoned investor, we are committed to providing you with the right home loan to meet your needs. Along with providing great interest rates, loan variations and redraw facilities, we will provide you with customer service that you will value for the life of your loan.

Our industry leading customer service is what sets us apart from other home loan providers. This is our commitment to you, our borrowers:

  • We will be easy to do business with
  • You will talk to a real person
  • We will get back to you
  • We will go the extra mile, every time
  • We will listen to what you want
  • We will provide a home loan that suits your needs
  • We will provide attractive interest rates
  • We are here to serve you and you will be 100% satisfied with our service

We have a dedicated team here in house, ready to answer your questions. When you call the team, your call will be answered by a real person. Your queries will be answered by a friendly team member, our team will guide you through your home loan application process and into the future.

Not only that, our team is qualified and fully compliant. You can feel confident that you are in safe hands and we will find the loan that’s right for you.

  • Steve, Amber at the Team at Complete Mortgage Solutions have been providing myself and family financial advice for years - both professionally and personally. They are always a phonecall away and go above and beyond whats required - we completely trust them and can't thank them enough for what they've done to date!

    Elizabeth – Victoria Park

  • I found CMS to be a completely transparent and honest company. They gave me all the facts, without having to prompt, and answers to questions I didn’t know to ask. They kept me up to date the entire process, I have no reservation in wholeheartedly recommending Steve & Amber and the team at Complete Mortgage Solutions.

    Erin – Bassendean

  • It was a pleasure working with Steve and Amber to facilitate a recent finance need in a short-timeframe! They offer a professional, unbiased service from start to finish and I would highly recommend their services. Thanks again Steve and Amber, very much appreciated.

    Neil, Carine

  • Complete Mortgage Solutions are knowledgeable, efficient and friendly, which makes for a stress-free lending experience. 5 Star Service!

    Melinda, Wangara

  • CMS provided assistance in refinancing my loans. Steve and Amber provided honest and reliable mortgage information and has continued to deliver time and time again, thanks so much.

    Darren, Mt Hawthorn

  • What a great company. Friendly impartial advice and always has the customers needs in mind. I would recommend CMS to anyone, you won't be disappointed.

    Martin, Madora Bay

  • We have used the services of Steve and Amber for the last two years, refinancing twice in this time, we have found them to be efficient and extremely helpful throughout the process, explaining each step as we go. I would have no hesitation in recommending their services to anyone.

    Andrew, Mindarie

  • Steve and Amber have helped us with two mortgages and on both occasions have been excellent. Steve and Amber always have time for your calls and emails and are always happy to help. Top service, highly recommended.

    Jamie, Hammond Park

  • Steve and Amber found us a great loan rate when we purchased our land and then changed us to a more suitable loan when topping up our mortgage to build our house. Very knowledgeable, reliable and friendly. Would highly recommend.

    Deborah, Hammond Park

  • I chose to use Complete Mortgage Solutions to do my re-financing because I was sick of dealing with companies that had no interest in my actual situation. I wanted to build a long term relationship with someone who understood my future goals but also appreciated that I still wanted to live life and have flexibility with my finances. Steve went above and beyond with finding a mortgage solution that fit my unusual situation, he gave me professional and even a little personal advice which I truly appreciated. Steve and Amber will be stuck sorting my financial life out for life!!!

    Gemma, Scarborough

  • Five stars. Recommended by a family member, and they were really great. 10/10 would recommend to anyone.

    Daniel, Midland

  • Had a fantastic experience with Complete Mortgage Solutions. Steve is a great guy to work with, went out of his way to find the best product for us. Sorted our mortgage out in a week!! Amber kept us up to date on every step. Could not of asked for a better outcome. Thanks guys!!

    Christina, Joondalup

  • A work mate recommended Steve to me and with my partner decided to see how good he was. We are very cautious when it comes to money and it was a great pleasure to have Steve and Amber looking at our project. They are fantastic about taking their time to explain everything you might ask and very dedicated to customers. Great guys, I have seen others in the past but I would recommend them to everyone. Cheers again guys.

    Thomas, Padbury

  • I had the pleasure of photographing Steve in my studio a couple of years ago and at the time I said to him my wife and I were thinking of moving house so I would probably come and see him. About 18 months ago we did go and see him. The level of service and care we got from Steve was unbelievable especially considering our loan approval was not straight forward and the financial governing body were changing the goal posts to make things more difficult. However nothing seems to phase Steve and he kept us up to date every step of the way with his usual cheery manner. We absolutely love our new house but I don't think we would be in there if it wasn't for Steve. If you want to reduce your stress levels when getting finance see Steve

    Rod, Lumiere Photographics, Northbridge

  • Thank you Steve for all your hard work and assistance with our house purchase earlier this year. Your service really was ‘above and beyond’ what was expected and we would be happy to utilise your services again and recommend you to others. Thank you.

    Neil & Charlene, Pearsall

  • My partner and I came to Steve as first home buyers on a tight timeline with tricky schedules. He was able to explain everything simply and got everything done efficiently with little to no stress from us. He made sure we were insulated from any complications and did a great job in making the whole process easy, fast, and stress free - Thanks Steve!

    Ash, Cottesloe

  • From the start of my application and ongoing, Steve & Amber from Complete Mortgage Solutions have provided us with fantastic service that I have been 100% happy with. I would have no hesitation recommending Steve’s services to friends and family, thank you Steve.

    Muzny, Morley

  • Steve and Amber provided a first class service right from the beginning. They were prompt and clear in their communication and very easy to deal with. We are extremely happy with the outcome for our family.

    John & Marcia, Bassendean

  • In November 2015 my wife and I decided to invest in a new home in order to move closer to our children and grand children. Our financial advisor recommend we consult Steve Cramphorn of Complete Mortgage Solutions to investigate loan possibilities and strategies. Steve more than catered to our needs and expectations. He worked tirelessly during protracted negotiations with realtors, developers, and financial institutions to secure solutions that best met our requirements and budget. Steve's vast experience, financial and procedural knowledge saved us thousands of dollars in repayments during the development and pre-start stages of building a home. It is without hesitation that Joy and I recommend Complete Mortgage Solutions for financial solutions. From Joy and I, thank you Steve Cramphorn

    Rod, Wellard

  • Within half an hour of discussing a home loan with Steve Cramphorn, I was back to being excited about buying a home. As a first home buyer, I left my first home loan meeting (over 2 hours) with a bank manager feeling quite confused and disillusioned. Steve just clearly explained everything I needed to know, in a language I could understand. Throughout the process of looking and finally purchasing, Steve provided a service that I could not have done without. His assistance and personal commitment played a significant role in my first home buying experience being both enjoyable and successful. I am extremely pleased with the result.

    Andy, Maylands